How do you tell a co-worker that they stink? I mean, literally smell? How do you tell someone you don't appreciate a joke or that you've been teased enough? It comes down to the ability to hold difficult conversations and choose your words and nonverbals carefully, which this training can assist with.

Learning Objectives:

• Associate the way people like to be addressed.


• Attendees will learn how to discern the best method for communicating with various individuals.


• Recognize how to control non-verbals during difficult conversations


• Identify how to decide when and where is the best time to have a difficult conversation.