According to customer loyalty thought leader, Fred Reichheld, U.S. corporations lose half their customers every five years. Likewise, every day in America, 7 out of 10 people wake up and go to work but are not engaged. These disengaged employees contribute to the loss of customers. Since employees are a business’s most valuable asset, attend this informative webinar to learn about the drivers of the true cost of employees, ways to elevate long-term engagement, and increase the effectiveness of a hybrid work environment. How much will the needle move in your business if you elevate the engagement and retention of your employees?

In this webinar we’ll discuss leveraging the circle of success, ways to increase hybrid/remote workplace performance, the #1 reason customers leave and how to avoid it, factors impacting true employee costs, and why company core values matter.

Learning Objectives:

• Determine the drivers of the true cost of employees, understanding their impact on customer retention and business success


• Identify strategies to elevate long-term employee engagement and enhance hybrid/remote workplace performance


• Recognize the significance of company core values and their role in reducing customer attrition while fostering a loyal customer base